HELP DESK SUPPORT TECHNICIAN INTERN

SUMMARY

All About Kids is looking for a customer service oriented Help Desk Support Technician INTERN to provide technical assistance and support related to computer systems, hardware, software and telephony in an efficient and professional manner. The right individual will need to maintain and exceed the service standards set forth by the company. The position will also require participation in projects and other types of work outside the scope of normal Help Desk support.

Excellent opportunity to learn within a small team/hands on experience !

RESPONSIBILITIES

• Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware both remotely and onsite.
• Utilize excellent customer service skills and exceed user expectations.
• Ensure proper documentation and closure of requests.
• Train computer users.
• Write training manuals.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer hardware, software, and other IT infrastructure related components.
• Maintain and enhance your knowledge of Help Desk procedures, systems and services.
• Perform other duties as assigned.

REQUIREMENTS

• High School diploma or GED equivalent.
• Proven working experience in providing Help Desk support.
• Strong interpersonal and communication skills.
• Advanced troubleshooting, problem solving, and multitasking skills.
• Ability to occasionally work late nights and weekends as needed.
• Ability to lift, pull or push up to 50 pounds.
• Ability to travel to company offices within all New York State boroughs and counties.
• Medical Claims System Software experience is a big plus but not required.
• IT certifications are a plus but not required.

AAK provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AAK complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. M/F/D/V